Question 1

What is Surplus Market and how does it work?

Accepted Answer

Surplus Market is a B2B marketplace for trading excess, overstock, and liquidation inventory across the GCC and India. Sellers list bulk lots with verified manifests, and buyers place direct offers or bids with full escrow protection.

Question 2

Who can register on Surplus Market?

Accepted Answer

Registration is open to pre-verified businesses including manufacturers, wholesalers, retail chains, distributors, inventory liquidators, and registered traders.

Question 3

Which regions does Surplus Market support?

Accepted Answer

We support regional hubs across UAE, Qatar, Saudi Arabia, Oman, Kuwait, Bahrain, India, and international cross-border trade corridors.

Question 4

Can I inspect wholesale lots in person before bidding?

Accepted Answer

Yes. For verified high-value lots, buyers can request physical warehouse inspection appointments or digital live video verification prior to submitting binding offers.

Question 5

How are landed freight costs computed during purchase?

Accepted Answer

Our portal automatically calculates real-time LTL/FTL freight rates based on delivery location, pallet count, weight, and border customs duties.

Question 6

What protection is provided if received items do not match the manifest?

Accepted Answer

Every order is protected by Surplus Buyer Protection. If discrepancies in condition or quantity are reported within 48 hours of receipt, funds remain secured in escrow pending resolution.

Question 7

How does the automated AI manifest enrichment process work?

Accepted Answer

When you upload an Excel/CSV manifest or photo batch, our AI automatically standardizes category codes, generates optimized titles, estimates MSRP ranges, and grades product condition.

Question 8

Can sellers restrict where their surplus inventory is resold?

Accepted Answer

Yes. Sellers can set regional channel restrictions, request brand unlabeling, or host private closed-bid seller auctions to protect primary retail channels.

Question 9

How long does it take for a lot listing to go live?

Accepted Answer

Once submitted, listings undergo automated validation and compliance check within 24 hours before being broadcasted to active buyer networks.

Question 10

How is cross-border freight handled between GCC countries?

Accepted Answer

Sellers can handle shipping independently or select integrated Surplus Logistics partners who handle customs documentation, border clearances, and door-to-door freight dispatch.

Question 11

What pallet dimensions are standard for warehouse shipment?

Accepted Answer

We recommend standard Euro-pallets (120x100 cm or 120x80 cm) with shrink-wrap sealing for expedited cross-border checkpost clearances.

Question 12

Are transit insurance policies included with freight booking?

Accepted Answer

Yes. All shipments dispatched via integrated Surplus Logistics partners include full invoice value transit insurance automatically.

Question 13

How does the Escrow Payment system protect transactions?

Accepted Answer

Buyer payment is safely held in escrow until delivery is confirmed. Once the buyer inspects and approves the order, funds are released to the seller within 24-48 hours.

Question 14

What payment methods are supported for bulk orders?

Accepted Answer

We support corporate wire transfers (SWIFT/IBAN), verified credit cards, letter of credit (LC) for container-load deals, and local bank transfers.

Question 15

How are buyers and sellers verified on the platform?

Accepted Answer

Users submit trade licenses, tax registration numbers (VAT/GST), corporate credentials, and bank account verifications prior to full trade clearance.

Question 16

Can companies download certified ESG carbon offset certificates?

Accepted Answer

Yes. Every completed surplus transaction logs carbon offset and landfill diversion metrics, generating downloadable audit-ready ESG Certificates for corporate sustainability disclosures.

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