This Return Policy outlines the conditions and processes for returning products purchased from SurplusMarket. By purchasing from our website, you agree to these terms.
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- Item must be returned within 30 days from the date of purchase.
- Item must be unused and in the same condition that you received it, with all original packaging and tags intact.
- Proof of purchase (such as a receipt or order confirmation) must be provided.
- Certain types of items, such as perishable goods, custom products, or clearance items, are non-returnable.
Non-Returnable Items
- Gift cards
- Downloadable software or digital products
- Health and personal care items
- Products purchased as part of a clearance or final sale
Return Process
If your item meets the return eligibility criteria, follow these steps to initiate a return:
- Contact our support team via email at support@surplusmarket.com or call +97430269988 to request a Return Merchandise Authorization (RMA) number.
- Once you receive your RMA number, pack the item securely in its original packaging, including all manuals, accessories, and documentation.
- Write the RMA number clearly on the outside of the package and ship the item to the following address:
- Surplus Market Building: 2nd Floor,Al Kazim Building, Opposite Crown Plaza, Doha - Qatar
Shipping Costs
The customer is responsible for paying return shipping costs unless the return is due to a defective product or an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or damaged return shipments.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
Partial Refunds
In some cases, only partial refunds are granted. This includes but is not limited to:
- Items that show signs of use
- Items missing parts or accessories not due to our error
- Items returned after the 30-day window
Late or Missing Refunds
If you haven’t received your refund after 10 business days, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at support@surplusmarket.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@surplusmarket.com to receive further instructions.
Return of Promotional Items
If you received a free or discounted item as part of a promotion, you must return the promotional item along with the item you are returning. Failure to return the promotional item may result in a reduction in your refund amount equivalent to the retail price of the promotional item.
Contact Us
If you have any questions about our Return Policy, please contact us:
- By email: support@surplusmarket.com
- By phone: +974 3026 9988
- By mail: 2nd Floor,Al Kazim Building, Opposite Crown Plaza, Doha - Qatar
