Surplus Market Service & Warranty | Support for Buyers & Sellers

This Service and Warranty Policy outlines the terms and conditions under which our products are serviced and the warranty period associated with each product. By using our services or purchasing our products, you agree to these terms.

1. Service Overview

We offer comprehensive services to ensure the optimal performance of our products. This includes technical support, maintenance, and repair services, subject to the terms and conditions outlined in this policy.

1.1 Eligibility for Service

Products must be within the warranty period or covered under an extended service agreement.
Proof of purchase (such as a receipt or invoice) must be provided.
Services are only available to products purchased from our authorized distributors or directly from our website.

2. Warranty Information

2.1Standard Warranty

Our products come with a standard 12-month warranty starting from the date of purchase. This warranty covers any manufacturing defects or malfunctions during normal usage.

What is Covered

Manufacturing defects
Non-functioning components
Mechanical or electrical failures due to normal use

What is Not Covered

Accidental damage or misuse
Damage caused by unauthorized repairs or modifications
Damage from environmental conditions such as floods or power surges
Cosmetic damage (scratches, dents, etc.)

2.2 Extended Warranty

You can purchase an extended warranty, which provides coverage for up to an additional 24 months beyond the standard warranty. The extended warranty must be purchased within 30 days of the original purchase date.

Claiming Warranty Service

If you believe your product is eligible for warranty service, you can contact our service team through one of the following channels:

By email: support@surplusmarket.com
By phone: +974 3026 9988
By visiting the service request page: Service Request Page

3. Repair and Replacement Policy

3.1 Repair Services

If a product is repairable under warranty, our service team will repair it free of charge. In case the product is out of warranty, repair fees will apply as per the service price list.

3.2 Replacement Services

If a product cannot be repaired, we will replace it with the same model or a comparable model at no additional cost, subject to availability. If the product is no longer available, you will be offered an equivalent or upgraded model.

3.4 Limitation of Liability

Our warranty is limited to the repair or replacement of defective products under the specified warranty period. We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use the product, even if we have been advised of the possibility of such damages.