This Service and Warranty Policy outlines the terms and conditions under which our products are serviced and the warranty period associated with each product. By using our services or purchasing our products, you agree to these terms.
1. Service Overview
We offer comprehensive services to ensure the optimal performance of our products. This includes technical support, maintenance, and repair services, subject to the terms and conditions outlined in this policy.
1.1 Eligibility for Service
- Products must be within the warranty period or covered under an extended service agreement.
- Proof of purchase (such as a receipt or invoice) must be provided.
- Services are only available to products purchased from our authorized distributors or directly from our website.
2. Warranty Information
2.1Standard Warranty
Our products come with a standard 12-month warranty starting from the date of purchase. This warranty covers any manufacturing defects or malfunctions during normal usage.
What is Covered
- Manufacturing defects
- Non-functioning components
- Mechanical or electrical failures due to normal use
What is Not Covered
- Accidental damage or misuse
- Damage caused by unauthorized repairs or modifications
- Damage from environmental conditions such as floods or power surges
- Cosmetic damage (scratches, dents, etc.)
2.2 Extended Warranty
You can purchase an extended warranty, which provides coverage for up to an additional 24 months beyond the standard warranty. The extended warranty must be purchased within 30 days of the original purchase date.
Claiming Warranty Service
If you believe your product is eligible for warranty service, you can contact our service team through one of the following channels:
- By email: support@surplusmarket.com
- By phone: +974 3026 9988
- By visiting the service request page: Service Request Page
3. Repair and Replacement Policy
3.1 Repair Services
If a product is repairable under warranty, our service team will repair it free of charge. In case the product is out of warranty, repair fees will apply as per the service price list.
3.2 Replacement Services
If a product cannot be repaired, we will replace it with the same model or a comparable model at no additional cost, subject to availability. If the product is no longer available, you will be offered an equivalent or upgraded model.
3.4 Limitation of Liability
Our warranty is limited to the repair or replacement of defective products under the specified warranty period. We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use the product, even if we have been advised of the possibility of such damages.
Contact Us
If you have any questions about our Return Policy, please contact us:
- By email: support@surplusmarket.com
- By phone: +974 3026 9988
- By mail: 2nd Floor,Al Kazim Building, Opposite Crown Plaza, Doha - Qatar
